Refund Policy

Due to the nature of research products, all sales are considered final once the shipment has been delivered and accepted.

Damaged or incorrect items

If your order arrives damaged or an item is missing or incorrect, contact support@narcivolabs.com within 7 days of delivery with your order number and photographs. Verified claims will be resolved with a replacement or refund.

Non-delivery

If tracking indicates that your package did not arrive, we will work with the carrier to investigate and offer a replacement or refund where appropriate.